Last updated: January 1, 2025
You are eligible for a full refund or free replacement if: your order arrives damaged, items are missing from your package, you received the wrong product, or your package is confirmed lost by the courier after 21 days.
We do not issue refunds if: you change your mind after placing an order (once dispatched), the product was seized by customs (we provide reshipping assistance instead), you provided an incorrect shipping address, or more than 7 days have passed since delivery.
To request a refund or replacement, contact us at support@k2magicsheets.com within 7 days of receiving your order. Include your Order ID, a description of the issue, and photos of damaged or incorrect items where applicable. We will respond within 24 hours.
Approved refunds are issued in the same cryptocurrency or digital payment method used for the original purchase. Refunds are typically processed within 3–5 business days of approval.
If you prefer a replacement over a refund, we will dispatch a new order within 24 hours of approval at no extra cost. Replacements ship with full tracking.
In the rare event that your package is seized by customs, contact us immediately. We will reship your order one time at no charge. We cannot be held responsible for customs delays or seizures as this falls outside our control.
Questions? Contact our support team